PAIA Manual

This manual is intended to help members of the public:

• understand what records Hauffi holds
• understand how to request access to records from Hauffi
• identify the Information Officer and contact details for access requests
• understand how Hauffi processes personal information in broad terms

Information Officer: Ayavuya Genu

Email: admin@hauffi.com

Country: South Africa

Website: https://hauffi.com

The Information Regulator publishes the PAIA guide and related forms on its official website.

• PAIA overview and forms
• PAIA Manual Template for a Private Body

Hauffi is a private digital platform that connects patients with healthcare practitioners for appointment booking and related services.

Its main activities include:

• account registration and profile management
• practitioner listing and discovery
• appointment booking and cancellation
• transactional notifications
• practitioner verification
• account deletion and privacy-rights handling
• billing-related processing through third-party providers

Hauffi may hold records in the following broad categories:

• corporate and governance records
• user and account records
• appointment and service records
• practitioner verification records
• billing and transactional records
• technical, security, and audit records

• public website content
• public privacy notice
• public terms
• public contact routes
• publicly available practitioner listing information made available through the service

Requests for access to records should be directed to the Information Officer using the relevant PAIA request form and sent to admin@hauffi.com.

Hauffi may require:

• sufficient detail to identify the record requested
• proof of identity where necessary
• proof of authority if a requester acts on behalf of another person
• applicable fees where permitted by law

Access may be refused or limited where permitted by PAIA or other applicable law.

• another person's personal information would be disclosed unlawfully
• legal privilege applies
• commercial confidentiality applies
• security, fraud-prevention, or legal-retention concerns apply
• the request is otherwise restricted under PAIA

Hauffi processes personal information broadly for:

• account creation and account management
• service delivery and appointment coordination
• practitioner verification
• billing and related operational support
• privacy-rights handling
• security, fraud prevention, and compliance

More detail is available in the Privacy Policy.

Where a requester seeks access to, correction of, deletion of, or objection relating to their own personal information, Hauffi also handles those requests through admin@hauffi.com.

• this manual is available on the Hauffi website through the `/paia-manual` route
• this manual is available by request from the Information Officer
• this manual is reviewed annually or when a material change makes an update necessary